HAS MY ORDER BEEN SHIPPED?
Once your order has been posted and dispatched in our system you will receive email notification with your tracking number. Please ensure your email address is entered correctly when you are placing your order as all notifications in regards to your order will be sent to the email address we receive with your order.
HOW CAN I TRACK MY ORDER?
You can track your order using your tracking/consignment number. This will be emailed to you upon dispatch of your parcel. Please allow up to 24 hours for this number to become active.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes. To read our full Returns Policy CLICK HERE to Shipping & Returns policy page.
Please note we do not accept returns and exchanges on international orders.
HOW CAN I USE A PROMO CODE?
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
WHAT CURRENCY IS USED ONLINE?
You are currently browsing our Australian Website. All prices are charged in AUD. Please use the currency convertor on the homepage to view the prices in your home currency.
CAN I PRE-ORDER ITEMS?
Pre-orders are items that are not in stock currently but are being made to order and will be shipped at a later date.
The expected delivery period will be noted in the description of the Product on our website. Please familiarise yourself with the following Pre-Order terms before completing your purchase:
At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order. Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.
Standard return & exchange policies apply to all pre-orders.
For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.